To verify, replace or authenticate your documents we need some personal information, including your ID number and copies of your documents. This policy explains what we collect, why, who we share it with, how we protect it, and the rights you have under the Protection of Personal Information Act (POPIA).
Africa Protea Integrity (Pty) Ltd, trading as Veriffy Me ("we", "us"), is the responsible party for the personal information described in this policy.
Our Information Officer is Prince Adu Essah, who can be contacted at dlamini@veriffyme.co.za or at the address above for any privacy question or request.
If you call, WhatsApp, email or visit our office, we keep the information you give us so we can help you.
Some services involve more sensitive information, for example police clearance applications, which relate to criminal records. We only process this kind of information when you ask us to and only for that service. If you are under 18, a parent or guardian must agree to the request on your behalf.
We process your information because you asked us to provide a service (which forms a contract with you), because you consented, because the law requires it, or because it is in our legitimate interest to run our business, as POPIA allows.
We do not sell your personal information, and we do not use it for marketing without your consent.
We only share what is needed to deliver your service:
Employers: when you send us candidates to verify, you confirm that you have told them about the check and have their consent to share their information with us for it.
Some of your information may leave South Africa. For example, WES evaluations are processed outside South Africa, and our email providers may store messages on servers in other countries. We only transfer information outside South Africa where it is necessary for your service, where you have consented, or where the recipient is bound by protections similar to POPIA.
We take reasonable technical and organisational steps to keep your information safe from loss, misuse and unauthorised access, and we only let staff who need your information to do their work see it.
If we believe your personal information has been accessed by someone who should not have it, we will tell you and the Information Regulator, as POPIA requires.
We keep your information only for as long as we need it for the purpose it was collected or as the law requires. We keep request records and copies of documents for 5 years after the service is completed, after which we delete or destroy them securely.
Under POPIA you have the right to:
To make a request, contact our Information Officer using the details in section 1. We may ask you to confirm your identity first, so we never hand your information to the wrong person.
This website does not use advertising or analytics tracking. It stores only one small setting in your browser: your choice in our privacy settings panel, so we do not ask you again.
Some parts of the site load from other services, such as fonts, icons and the map on our contact page (Google Maps). These services may receive basic technical information like your IP address, under their own privacy policies.
Information you send through our forms is emailed to our team so we can handle your request.
We may update this policy from time to time. The latest version will always be on this page, with its effective date at the top.
Questions about this policy or your information? Contact our Information Officer, email dlamini@veriffyme.co.za, call 011 333 0475 or visit us at 155 Commissioner Street, Marshalltown, Johannesburg.